Terms & Conditions

This Website (or this Application): The platform provided to enable the Service offered by the Owner.

Definitions

• Digital Product: Any downloadable content, guides, materials, or educational resources provided through our Service

• Member Area: The password-protected section of the Website where Digital Products are accessed

• Purchase: Any financial transaction completed for access to our Digital Products

• Agreement: Any legally binding or contractual relationship between the Owner and the User, governed by these Terms.

• Owner (or We): BLOOM PUBLISHINGS – The natural person(s) or legal entity that provides this Website and/or the Service to Users.

• Service: The digital publishing services and products provided by this Website as described in these Terms and on this Website.

• Terms: Provisions applicable to the use of this Website and Services in this or other related documents, subject to change from time to time, without notice.

• User (or You): The natural person or legal entity that uses this Website.

This document is an agreement between You and BLOOM PUBLISHINGS. You acknowledge and agree that by accessing or using this website or using any services owned or operated by this website, you have agreed to be bound and abide by these terms of service ("Terms of Service"), our privacy notice ("Privacy Notice") and any additional terms that apply.

These Terms govern:

• The conditions of allowing the use of this website, and,

• Any other related Agreement or legal relationship with the Owner in a legally binding way.

• Capitalized words are defined in appropriate sections of this document.

• The User must read this document carefully.

If you do not agree to all of these Terms of Service and any additional terms that apply to you, do not use this website.

Nothing in these Terms creates any special relationship such as a joint venture, employment, agency, or partnership between the involved parties.

Owner contact email: [email protected]

Content on this Website

Unless otherwise specified, all Website Content is provided or owned by the Owner or its licensors.

The Owner has taken efforts to ensure that the Website Content does not violate legal provisions or third-party rights. However, it's not always possible to achieve such a result. In such cases, the User is requested to report complaints using the contact details specified in this document.

Rights regarding content on this Website – All rights reserved.

The Owner reserves and holds all intellectual property rights for any such content.

Users may therefore not use any such content in any way that is not necessary or implicit in the proper use of the Website/Service.

Acceptable Use

This Website and the Service may only be used within the scope of what they are provided for, under these Terms and applicable law.

Users are solely responsible for making sure that their use of this Website and/or the Service violates no applicable law, regulations or third-party rights.

Digital Product Delivery

Upon successful payment processing, you will receive:

- Immediate access to your digital products through our secure member area

- Login credentials via email

- Download instructions and access information

- Technical support if needed

Access is granted automatically but may take up to 15 minutes to process in rare cases.

Technical Requirements

Users are responsible for:

- Using an up-to-date web browser

- Having stable internet connection for accessing digital products

- Ensuring adequate device storage for downloads

Refund Policy

We offer a 14-day money-back guarantee for all our products, subject to the following conditions.

This policy is designed to protect the integrity of our products and services while ensuring fair use of the money-back guarantee.

We review each request carefully to ensure it aligns with our policy before processing.

Conditions for Refund Eligibility:

• Implementation Requirement: Refunds will not be granted if requested on the same day of purchase or without the User making a genuine effort to implement and test the product. Users must demonstrate that they have actively applied the product to their situation.

• Constructive Feedback: To be eligible for a refund, users are required to provide detailed and constructive feedback explaining why the product did not meet their expectations. This ensures that refunds are only requested based on valid concerns and to help us improve.

• Ineligible Reasons for Refunds: The following reasons will not be accepted as valid for requesting a refund: "This doesn't apply to me", "This wasn't what I expected", "I'm dissatisfied", "This wasn't what I was looking for", "I changed my mind", "I didn't have time to use the product", or sudden personal emergencies or financial hardships unless directly related to the purchase.

• No Refunds for Misuse: Requests for refunds simply because we offer a money-back guarantee, or without legitimate reasons, will be considered misuse of the policy and will not be honored.

• Fraudulent Refund Claims: We do not tolerate fraudulent or exploitative refund requests. Sudden personal crises, financial situations, or claims that are unverifiable will not qualify for a refund. Additionally, repeated refund requests from the same individual may be flagged for review to prevent misuse of the policy.

• Limited Circumstances: While we strive for transparency, exceptional circumstances such as major product defects or failure to deliver the promised features will be considered on a case-by-case basis. In such cases, users must provide clear evidence demonstrating the issue with the product.

• Download and Access Issues: Refund requests related to technical issues, such as the inability to download or access digital content, must be reported within 72 hours of purchase. Once the issue is verified and assistance has been provided without resolution, a refund may be issued.

How to Request a Refund:

To request a refund, please follow these steps:

Step 1: Send an email to [email protected] and use the subject line "Refund Request"

Step 2: Include the following information in your email: Your full name, the email address used for purchase, and purchase receipts

Step 3: Provide information demonstrating how your request matches the "Conditions for Refund Eligibility" outlined in this policy

Refund Processing:

- Once approved, refunds are typically processed within 3-5 business days

- Funds may take an additional 5-10 business days to appear in your account, depending on your payment provider

Additional Important Notes:

• All refund requests must be submitted within 14 days of purchase.

• Refund requests that do not follow the above guidelines or do not meet the conditions outlined in this policy will not be processed.

• We reserve the right to deny any refund request that does not align with our policy, without exception.

This refund policy is designed to ensure that customers are making informed and thoughtful decisions when purchasing our products. Our goal is to maintain the value of our offerings and prevent abuse of the refund system.

If you believe you qualify for a refund under these terms, please contact us at [email protected] within 14 days of your purchase.

Data Security and Payments

All payments are processed securely through Stripe, a PCI-DSS compliant payment processor. We never store your credit card information on our servers. All payment data is encrypted using industry-standard SSL/TLS encryption.

Privacy Policy

To learn more about the use of their Personal Data, Users may refer to the privacy policy of this Website.

Service Interruption

To ensure the best possible service level, the Owner reserves the right to interrupt the Service for maintenance, system updates or any other changes, informing the Users appropriately. Within the limits of law, the Owner may also decide to suspend or terminate the Service altogether. If the Service is terminated, the Owner will cooperate with Users to enable them to withdraw Personal Data or information in accordance with applicable law. Additionally, the Service might not be available due to reasons outside the Owner's reasonable control, such as "force majeure" (eg. labor actions, infrastructural breakdowns or blackouts etc).

Liability and Indemnification

Limitation of Liability

To the maximum extent permitted by applicable law, in no event shall the Owner, and its subsidiaries, affiliates, officers, directors, agents, co-branders, partners, suppliers and employees be liable for any indirect, punitive, incidental, special, consequential or exemplary damages, including without limitation damages for loss of profits, goodwill, use, data or other intangible losses, arising out of or relating to the use of, or inability to use, the Service.

Indemnification

The User agrees to defend, indemnify and hold the Owner and its subsidiaries, affiliates, officers, directors, agents, co-branders, partners and employees harmless from and against any and all claims or demands, damages, obligations, losses, liabilities, costs or debt, and expenses, including, but not limited to, legal fees and expenses, arising from the User's use of and access to the Service, including any data or content transmitted or received by User.

User Obligations

- Maintain the confidentiality of login credentials

- Provide accurate account information

- Not share or resell Digital Products

- Use Digital Products for personal use only

- Report unauthorized access immediately

Intellectual Property Rights

Any intellectual property rights, such as copyrights, trademark rights, patent rights and design rights related to this Website are the exclusive property of the Owner or its licensors.

Content Usage Restrictions

Users may not:

- Copy or reproduce Digital Products

- Share access credentials

- Create derivative works

- Reverse engineer the Digital Products

- Use content for commercial purposes

Account Termination

We reserve the right to terminate access if:

- Terms of Service are violated

- Fraudulent activity is detected

- Unauthorized sharing occurs

- Multiple refund attempts are made

Changes to these Terms

The Owner reserves the right to amend or otherwise modify these Terms at any time. In such cases, the Owner will appropriately inform the User of these changes. Such changes will only affect the relationship with the User for the future. The User's continued use of the Website and/or the Service will signify the User's acceptance of the revised Terms.

Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of Bulgaria, without regard to its conflict of law provisions. Any dispute arising under or relating to these Terms shall be subject to the exclusive jurisdiction of the courts of Bulgaria.

Dispute Resolution

In the event of any dispute arising from or relating to these Terms or our Services:

1. Parties will attempt to resolve any dispute through informal negotiation

2. If unsuccessful after 30 days, parties agree to mandatory mediation

3. If mediation fails, disputes will be resolved through the courts of Bulgaria

Contact Information

If you have any questions regarding these Terms, you may contact us at:

Bloom Publishings LTD EOOD

Postal Address: 16 Dame Gruev Blvd, Burgas 8000, Bulgaria

Email Address: [email protected]

By using this website, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.